INFO2020 Conference

27 September 2020 9:00AM - 30 September 2020 12:00PM
Grand Hyatt Kuala Lumpur, Jalan Pinang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

INFO2020 Registration

Welcome to the registration site for INFO2020 which will take place in the KL Grand Hyatt on 27 - 30 September 2020. We are delighted to announce that the registration is now open.

To complete the form, please click into relevant sections or navigate using the TAB key. Please scroll to the bottom of the page to ensure you complete all the required fields. 

Conference Registration

The full conference registration fee includes with details as follow:

  • Pre-conference tour
  • Access to the conference sessions
  • Welcome reception
  • Gala dinner
  • Conference programme
  • Tea / coffee and lunch
  • Complimentary wi-fi

Social Programme
Please select the options below to confirm your attendance. Please note that all social functions are included in your registration fee.

Pre-Conference Tour (Kuala Lumpur City Tour)
Date: Sunday, 27 September 2020
Time: 9:00AM – 3:30PM
Dress Code: Casual
Buses leaving from the lobby of Grand Hyatt KL at 8:30AM on Sunday, 27 September 2020

Welcome Reception at Grand Hyatt KL’s Sky Lounge
Date: Sunday, 27 September 2020 
Time: 6:00PM onward
Venue: Grand Hyatt KL’s Sky Lounge on the 39th Floor
Dress Code: Casual

Gala Dinner at Kuala Lumpur Convention Centre
Date: Monday, 28 September 2020
Time: 6:30PM onward
Venue: Banquet Hall, 3rd Floor, KL Convention Centre
Dress Code: Business / Evening Attire

Accompanying Person Package (EUR250.00)
As part of the conference, we will be offering an Accompanying Person Package for those who will have a spouse or partner traveling to Kuala Lumpur with them. The Accompanying Person registration fee includes:

  • Pre-Conference tour
  • Welcome Reception
  • Gala Dinner

Data Processing Consent

The joint organising committee (JOC) of Ombudsman for Financial Services (OFS) and Securities Industry Dispute Resolution Center (SIDREC) and its partnered event management company are committed to protecting the privacy of any personal data you provide during your registration.

The following statements describe how we would use your data and how long we store it so that you are fully informed prior to confirming your registration.

Data Controller Contact

Kuala Lumpur, Malaysia

Nominated Data Protection Officers

Steven K C Poh
Head of Corporate Communication (SIDREC)
+60-3-2822 2280

Sasikala Krishnan
Corporate Communication Manager (OFS)
+60-3-2272 2811

How we are we processing your personal data

We require your personal data in order to process your registration for this conference. We require personal information for items such as communications and updates about the conference, dietary requirements and conference collateral.

Other third parties that may have access to some of your personal data

Your data — limited to your names — may be shared with these third parties in order to process your registration and pre-conference tour. The third parties may include:

Grand Hyatt Kuala Lumpur (Conference Venue) 
Red Archer Sdn Bhd (Partnered Event Manager)

How long will we store your personal data?

Your personal data will be removed from our online registration database within two weeks after the Conference. The registration information of the delegates will be saved while a copy of the information will be forwarded to the INFO Network Conference for their future reference.

The right to inquire about your personal data

You retain the right to inquire about your personal data. Please contact us at should you wish to inquire about the personal data which the JOC has on you.

The right to withdraw consent

You retain the right to withdraw consent to use your personal data at any time. However, please be informed that withdrawing consent before the start of this event will cause your registration to be cancelled and any cancellation fees levied as noted in your initial registration.

Please contact us at with any inquiries you may have.

The right to forget or anonymise your personal details

You retain the right to request that we forget or anonymise your personal data. If you have attended any event with us, we will retain any financial (excluding payment details such as credit card, etc.), tax or event attendee records for reporting reasons. However, we will remove all personal data from our database leaving an “anonymous” record for reporting reasons.

Terms and Conditions

Cancellation Policy:

Any cancellation from 29 August 2020 and up to 11 September 2020 will receive a 50% refund.
No refunds from 12 September 2020 onwards.

Payment deadline and conditions

Full payment must be made on or before the stated deadline to benefit from early bird registration offer. Registration fees that are still outstanding two (2) weeks after the close of the early bird registration deadline will be automatically converted to standard registration.

Changes, Substitutions & Cancellations of Registration

Notifications of changes or cancellations must be made in writing and emailed to:

Cancellation & Refund Policy

All applicable refunds will be made after the conference. Kindly note that all bank service charges and administrative fees will be deducted before any refund is made.


Payment of registration fees can be made via by invoice. Upon completion of registration, delegates will receive an e-mail of registration confirmation within 24 hours, followed by an invoice sent via email within the next 48 hours (working days) from Please check your spam or junk e-mail folder if you do not receive the confirmation message and/or the invoice.


You can enjoy a special rate at the Grand Hyatt Kuala Lumpur by booking your accommodation using the link below:


INFO Network Member with Accompanying Person (Early Bird)
EUR 1,250.00

INFO Network Member with Accompanying Person
EUR 1,450.00

Ends 30 Sep 2020

Total : EUR 0.00



If you have any questions, we would be happy to help. Please contact or call us at:

Steven K C Poh
+60-3-2822 2280

Sasikala Krishnan
+60-3-2272 2811

Please take note that our time zone is GMT+8

We look forward to meeting you in Kuala Lumpur at the INFO2020!

Kind regards,
The INFO2020 Joint Organising Committee

Contact Organiser

Venue : Grand Hyatt Kuala Lumpur, Jalan Pinang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia